Carpet & Upholstery Cleaning – A provisional quote will always be given prior to booking which is subject to sight. A £50 deposit will be required to confirm booking date, which will be deducted from final amount due. There is a minimum charge of £95 per visit. If client has a cat or a dog, due to animal hairs slowing the process down/taking longer there will be an extra charge of £15. If keys have to be collected or dropped off via a third party or another address other than that to be cleaned there will be an extra charge of £10 to cover extra time taken. Payment will be expected on the day of your clean unless other arrangements have been made making cheques payable to  Kesgrave Cleaning Services

One off / End of Tenancy Cleans – All cleaning equipment & chemicals will be supplied by us which will ensure we have the correct items required for the best results. There is a minimum of £50 per visit. A £50 deposit will be required to confirm booking date, which will be deducted from final amount due. KCS reserves the right to amend original quote if the cleaning is taking longer than estimated, the client will be contacted if the cost is going to exceed the quotation. If client has a cat or a dog, due to animal hairs slowing the process down/taking longer there will be an extra charge of £15. If keys have to be collected or dropped off via a third party or another address other than that to be cleaned there will be an extra charge of £10 to cover extra time taken. The property must be vacated prior to clean being carried out.  Payment will be expected on the day of your clean unless other arrangements have been made making cheques payable to Kesgrave Cleaning Services

Window Cleaning – All customers will be called or sent a text the evening before windows cleaned, this will allow customers to leave payment in an arranged place. Payment will be expected on the day of your clean unless other arrangements have been made making cheques payable to Kesgrave Cleaning Services.

Contract Cleaning – A Contract of cleaning requirements will be agreed between both parties. 4 weeks notice must be given in writing to end contract before end date on contract. Customers will be emailed an Invoice on a monthly basis with 14 days for payment. We ask all contract cleaning customers to set up a standing order for the contracts set monthly amount to be with us around the end of each month.

Payment / Non Payment – All Invoicing clients will be informed when payment is due. We have the right to charge a penalty for late payment of 4% of the total amount due for each day the payment is overdue (including weekends). If we have to use a debt recovery agency, seek legal advice or county court costs to secure payment, all costs will be added to the outstanding amount.

Deposit – One off bookings are subject to £50 or £100 deposit to confirm your booking. Deposit will only be refunded if cleaning is cancelled within 48 hrs of cleaning date. Deposit will not be refunded if clean is cancelled within 48 hrs of cleaning date.

Complaint – If you are unhappy with the standard of the work we have carried out, this must be reported to us within 48 hours of the completed clean. After this time we will assume you are 100% happy with the work completed & full payment will be expected.

Damage / Breakages – Client must inform us within 36 hrs of clean date with information of damage or breakage, we take no responsibility after this time. We aim to view the problem within 48 hrs of us being informed. Excess will be paid by client.